Shipping policy

Shipping Policy

Thank you for shopping at NextGenTech313. Below are the terms and conditions that constitute our Shipping Policy.

---We currently only ship to the 48 contiguous United States. We do not ship to Alaska, Hawaii, military addresses (APO/FPO), or US territories.

### 1. Processing Time
* All orders are processed within **1 to 3 business days** (excluding weekends and holidays) after receiving your order confirmation email.
* You will receive another notification with tracking details once your order has shipped.

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### 2. Shipping Rates & Delivery Estimates
We offer standard shipping to addresses within the United States.

*Please note: Shipping times are estimates and start from the date of dispatch, not the order date. Delivery times may vary depending on local carrier delays, weather, or high-volume sales periods.*

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### 3. Order Tracking
* Once your order ships, you will receive an email containing a tracking number and a link to trace your package.
* Please allow **24 to 48 hours** for the tracking information to update in the carrier system.

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### 4. Wrong Address & Undeliverable Packages
* Please double-check your shipping address during checkout. NextGenTech313 is not responsible for orders shipped to an incorrect address provided by the customer.
* If a package is returned to us due to an insufficient or incorrect address, the customer will be responsible for reshipment costs.

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### 5. Lost, Stolen, or Damaged Packages
* **Damaged Items:** If your product arrives damaged or broken, please notify us within 14 days of delivery at **support@nextgentech313.com** with photos of the damaged item and packaging so we can issue a replacement or refund.
* **Lost / Delayed Packages:** If your tracking number shows no movement for more than 30 days, please contact us immediately so we can trace or resend your shipment.

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### 6. Customs, Duties, and Taxes (If Applicable)
* NextGenTech313 is not responsible for any customs fees, import duties, or taxes applied to your order upon arrival in your destination