Refund policy

# Return & Refund Policy

Thank you for shopping with NextGenTech313. We want to ensure you have a clear, hassle-free experience. Please review our return and refund guidelines below before placing your order.

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### 1. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, broken, or if you received the incorrect product:
* Please contact us within 14 calendar days of delivery at support@nextgentech313.com
* You must include your order number and clear photos or a short video showing the issue/damage, along with photos of the shipping label and packaging.
* Once verified, we will issue a full refund or ship out a free replacement immediately at no additional cost to you. You will not be required to return the damaged item.

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### 2. Undelivered or Lost Packages
* If your tracking information shows no movement for more than 30 days (US orders), please contact us so we can trace or resend your order.
* If a package cannot be delivered due to an incorrect or incomplete address provided at checkout, or failure to collect the parcel from a local carrier, the buyer assumes responsibility, and a free replacement or refund cannot be issued.

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### 3. Buyer’s Remorse & Change of Mind Returns
If you wish to return an item simply because you changed your mind, ordered the wrong item, or no longer need it:
* You have 14 calendar days from the delivery date to request a return.
* Items must be unused, unwashed, and in their original packaging with all tags and accessories included.
* Return Shipping Fees: The customer is responsible for paying all return shipping costs. Initial shipping fees are non-refundable.
* Return Address: Returns must be shipped to our designated US address provided by our support team upon return authorization. Do not send items back to the manufacturer address on the parcel.

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### 4. Non-Returnable / Final Sale Items
To ensure safety and quality standards, the following items cannot be returned:
* Final sale or clearance items.
* Custom, personalized, or made-to-order items.

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### 5. Refund Processing
* Once your returned item is received and inspected at our facility, we will notify you via email regarding the approval status of your refund.
* Approved refunds will be automatically credited back to your original payment method within 5 to 7 business days.

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### 6. Contact Us
For any return requests, damage claims, or questions regarding this policy, please reach out to our customer support team:

* Email:support@nextgentech313.com
* Business Hours: mon-fri 8am-5pm